AI, or the latecomers' revenge
This opinion piece argues that the fascination with AI stems less from its promises than from the trauma of having missed the internet revolution, leading people to panic early rather than understand late.
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After CRM and CCaaS, the era of AI agent orchestrators
This column says customer service is moving toward orchestrators that coordinate small AI agents and agent-to-agent exchanges to handle customer requests.
GEO: your reputation can cross borders before your products do
A small business can be known to AI systems in a market without being recommended there. For exporters, this column argues, generative engine optimisation should start before they set up abroad.
AI bubble: the biggest danger is not that it bursts but that investors refuse to see it
This opinion piece argues that even if AI is a major economic revolution, that does not justify any price. Investors who ignore valuation risk are the real danger, the author says.
Overcoming bottlenecks: how actionable AI clears logistics blockages
This column explains how actionable AI can help logistics companies spot and resolve operational bottlenecks faster.
Retail: who will AI recommend tomorrow? Why local visibility is entering a new era
This column argues that customers will increasingly ask an AI where to shop instead of searching for a store on Google. That shift pushes local visibility toward a recommendation model.