The end of the digital fortress: how AI is rewriting the rules of loyalty
AI assistants are pulling customer relationships away from retailers' own channels. To stay relevant, loyalty programs will need to be interoperable, instant and secure.
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Consumer research: how AI is changing the economics of the trade
Automating interviews and analysis is lowering the cost of producing consumer studies and opening talks on their price, frequency and the role of consulting. Gains will depend on participant recruitment, how much human work is kept and how results are actually used.
Nvidia-backed data centre firm scraps IPO as AI valuation concerns deepen
Firmus, a data centre company backed by Nvidia, has called off its stock market listing. It cited recent market volatility, as worries grow over AI valuations.
Billing and hiring: how AI is shaking up IT services firms
A study by KPMG and Numeum finds that AI productivity gains are undermining time-based billing at IT services firms. They are also changing the profiles these companies hire.
Overwhelmed by demand, Anthropic suspends its Claude for Startups offer
Anthropic had offered startups up to $1,000 in API credits and a free year of subscription after a simple form check. Three days later it pulled back, saying it had been overwhelmed by demand.
'The business model doesn't hold up,' says ex-IBM executive: can AI fix legacy IT systems?
Vendors are pitching AI as the answer to aging legacy IT systems. A former IBM executive questions whether that promise really stands up economically.