What a day in customer service looks like as AI changes everything
CNBC looks at the daily reality of customer service work, often described as very demanding, and asks whether AI will make the job easier or create new headaches.
Related stories
Turmoil hits AI build-out as neoclouds face pressure, credit risks mount and Solidigm pulls IPO
Falling share prices, withdrawn IPOs and wider spreads on credit default swaps marked the week for AI infrastructure players. The strain sets the stage for upcoming earnings from the big cloud providers.
Elon Musk secures five years of Samsung supply for Tesla robots and self-driving cars
Tesla would cover about $830 million of the expansion of a Samsung Electro-Mechanics plant in Sejong, South Korea. In return it would receive, from 2029 to 2033, the substrates that link its AI chips to the rest of the electronics in its self-driving cars and Optimus robot.
Brave sells its search index to AI firms amid legal grey areas and privacy questions
Brave, which markets itself as a private browser, has also been selling access to its search index to AI assistants. The business sits in a legal grey zone and raises questions about how far its privacy promises hold once queries pass through a third-party chatbot.
Nvidia's role as AI financier faces first big test as neoclouds take market hit
Nvidia has moved from selling chips to helping finance the AI build-out. With neocloud providers under market pressure, some investors think the company has taken on outsized risk.
AI drug development startup Pathos AI closes $237M investment
Pathos AI, which is developing cancer drugs, has raised $237 million at a $3 billion valuation. Bristol Myers Squibb led the Series E round, and the startup's backers include AstraZeneca, NEA and General Atlantic.